Shipping Policy
1. Shipping Policy
Last updated: September 7, 2026
At Grant Atelier, we want your order to be handled carefully, clearly, and as smoothly as possible.
This Shipping Policy explains how we process and ship orders placed through grantatelier.ca.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product and shipping details, and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please keep in mind that delivery times are estimates. Delays may occasionally happen because of carrier delays, customs checks, busy sale periods, public holidays, incorrect address details, weather conditions, or other circumstances outside our control.
Direct supplier shipping
Some Grant Atelier products are shipped directly from our trusted suppliers.
This allows an order to travel directly from the supplier to you instead of being sent to us first and then shipped again.
Because of this, some parcels may be shipped from outside Canada, including from China or other international locations.
This helps reduce unnecessary handling and allows us to get your order on its way as efficiently as possible.
Shipping carriers
We offer free shipping across Canada.
Depending on the product, supplier location, and your delivery address, your order may be shipped with Canada Post, a local delivery carrier, or an international shipping partner.
When tracking is available, your tracking information will be provided after your order has been dispatched.
Shipping costs
Shipping is free on orders delivered within Canada, unless clearly stated otherwise at checkout.
Incorrect shipping details
Please make sure your name, address, postal code, and other shipping details are correct before placing your order.
If you notice a mistake after ordering, please contact us as soon as possible at:
We’ll do our best to help. However, once an order has already been processed or shipped, we may no longer be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number, and the email address used to place your order.
Our customer care team will review your order and help you with the next steps.
Lost or missing parcels
If your tracking information shows that your parcel has been delivered but you cannot find it, please first check with:
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other members of your household
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neighbours
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your local post office or delivery carrier
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any safe location around your property where the parcel may have been left
If you still cannot locate your parcel, please contact us at:
We’ll review the situation and help where possible.
Questions
If you have any questions about shipping or your order, you can always contact us at:
We’re happy to help.